Make a positive impact by differentiating yourself in a crowded market-place.Vision 80/20 improves operator efficiency by reducing the time it takes to answer and connect a call. This means clients, partners and suppliers receive help quickly and go on to identify your company as being professional and customer-oriented.

All calls are answered and long hold times are eliminated, which improves the level of service and enhances customer satisfaction. The Vision 80/20 system functions as an information hub for the operator, keeping him/her up to date with the latest information by way of a powerful search engine which presents data quickly and effic-iently. The information in the system is kept current via connections with sources such as Active Directory, calendar systems, Microsoft Lync (OCS), and IBM SameTime.

Vision 80/20 is a simple and user friendly web-based tool which allows co-workers to quickly and easily find information regarding the organization, his/her colleagues, and even external contacts such as clients and suppliers. The web-based interface also allows users to set up call forwarding, retrieve messages, etc. This system was developed in conjunction with our end users, which has resulted in a quick-to-learn and easy-to-use solution.

Vision 80/20 Attendant

The operator’s tool: Having the right information at the right time is vital in today’s business world. We help to ensure that this is possible by guaranteeing that clients who call the exchange always get a prompt and friendly response, even if the person they’re looking for isn’t available.

The operator will always have the right information onscreen via an easy-to-use interface and a powerful search engine. This makes the operator’s job easier, giving her complete access to clear and concise information, resulting in a time savings that can be passed on to the customer.

If any external systems or contacts are integrated, these are also displayed to the operator. For those with telephone extensions, Vision 80/20 displays organization affi liation, call forwarding and messages, global position, key words, telephone availability hours, schedule, voicemail, other numbers and Tips , etc. By adding a tip you can help the operator answer calls directed to you. Example of a tip can be ”Please forward all calls to my mobile phone”.

Additionally, the operator and users can search for information on things such as instructions in case of an alarm or error report. Searching uses key words, which results in on-screen excerpts from the documents containing those key words.

Vision 80/20 Admin

The administrator’s tool allows the administrator to easily organize and change information, such as personal info, in the messaging/referral system. Change specifi es, among other things, whether a contact is active (i.e., has access to the user interface, calendar, etc.) or inactive (i.e., still available via search and phone connection, but without call forwarding capabilities ). License fee is calculated according to the number of active users. The system is extremely flexible and allows for operators and administrators alike to make quick changes to organizational information whenever the need arises.

Vision 80/20 Geographic positioning

For the operator and users, the global position of users is displayed as text or on a map. The positions are delivered by Vision 80/20’s mobile clients for iPhone and Android, which update Vision 80/20 with the correct current information. To save battery life, updates are only sent when the person’s position changes. Users themselves can select whether or not they want their global position to be displayed.

Vision 80/20 User Web

Web-based tool for users, Vision 80/20 Inform allows the user to control his/her telephone via the computer screen. Users can search for information about the organization, its employees and their global positions, add and remove call forwarding and messages, manage their voicemail, create Tips (e.g., listing who can accept phone calls when the person him/herself is unable to do so), and change personal information. There is even a complete call log detailing dialed, missed and returned calls.

Call redirecting/messaging and searching via email

Simplicity is the key to improving business communications. In keeping with this, Vision 80/20 User Web allows users to set up call redirecting and away messages, as well as search for their colleagues via email. Simply send an email to a predetermined address and right away you will receive a reply confi rming the forwarding or detailing the result of the search. Quick and easy!

Vision 80/20 for iPhone and Android

New in version 2.5, iPhone and Android apps. These contain most of the functionality of the web interface, as well as the ability for co-workers to search for colleagues who are currently in a particular geographic location.

Vision 80/20 Mobile Web

Mobile web allows users to access the messaging/ referral system via their mobile telephones. The mobile interface gives users access to the same features when they’re out and about that they have at their computer, letting them perform searches for colleagues, redirect calls to their mobile telephones, and see their messages and call lists. Vision 80/20 Mobile Web empowers users to become truly mobile.

Vision 80/20 Spoken Presence

Spoken presence frees up the operator and automatically delivers a quick and friendly response to callers regarding when the person they’re calling will return, provides them with the chance to have their call redirected to the person’s mobile telephone, the operator, or voicemail. Users can even
record their own greetings. Conference calls made easy. It is extremely simple to automatically invite colleagues or clients to a conference call via email. Vision 80/20 Conference call even allows the caller the ability to connect to a conference call. With Vision 80/20 User Web, ongoing  onference calls and participants are displayed on-screen. Conference calls can be set up to require a PIN code, or even a moderator code which directs the conference call to begin only when the moderator has logged in. Conference calls are integrated with Vision 80/20 Spoken Presence.

Vision 80/20 Link

Vision 80/20 Calendar Link provides the operator and co-workers with access to colleagues’ calendar information. Callers can quickly get the up-todate information they need about when the person they’re looking for is fi nished with a meeting, for example, and the operator can see a co-worker’s schedule for the coming days in order to notify a client when that person is due back from a business trip. Because Vision 80/20 integrates with most well-known calendar systems and directly allows schedule changes to be made by the operator and co-workers, keeping track of activities is simple and efficient. The two-way calendar integration is valid with Microsoft Exchange 2007, 2010, and Lotus Notes.The web-based user interface displays the status of colleagues and their global positions.

With Vision 80/20 AD/LDAP-Link Vision 80/20 can connect to Active Directory in order to receive regularly (or at desired intervals) updated information regarding employees. With Vision 80/20, updates can occur in real time, guaranteeing the operator always has the correct information.

Vision 80/20 Presence Link for MS Lync (OCS) allows the operator and co-workers to see a user’s status in real time, e.g., available or busy. The status “Do not disturb” will automatically forward calls.

Vision 80/20 Presence Link for IBM SameTime allows the operator and co-workers to see a user’s status in real time, e.g., available or busy. The status “Do not disturb” will automatically forward calls.

Vision 80/20 Twitter Link displays a user’s Twitter status in real time, which can be a useful complement to a user’s availability information. Vision 80/20 CRM Link for SuperOffice allows the searching and dialing (Click-to-call) of contacts from the sales support system via the computer, which improves productivity and effectiveness of the sales team.

Vision 80/20 Statistics

Call statistics of calls per operator, call length, etc., are saved and the results can be tailored to the needs of any organization in order to optimize business communications.

Vision 80/20 Invoice Management

Vision 80/20 Debit compiles talk time and cost and presents it at the level of each connection for both mobile and landline telephones. Reports can be sorted according to extension, name, cost center or organization. EDI invoicing from the telephone company permits a detailed breakdown of all extensions with relation to one particular extension’s talk time. This compilation of cost data means the fi nancial department always gets the correct breakdown of costs, saving them time. Department heads also get more information about the telephony costs per employee as well as which services are charged per subscription (e.g., parking costs and SMS voting. (This function is dependent upon the PBX.)

Vision 80/20 Visitor Management 

Frequently, organizations consider visitor management to refer to visitors scribbling their names in a paper book. Vision 80/20 offers a unique, user-friendly visitor management system which allows you to welcome your visitors in a professional and polite manner. Your company will also be able to see who has visited in the past as well as who will visit in the future and who is visiting right now. Visitor management consists of the receptionist client and the self-registering module and can manage several receptions at once regardless of where they are located.

Vision 80/20 Resource Management

Booking of resources. Vision 80/20 Resource Management system is easy to use yet powerful enough to handle the most complex booking procedures. It is a complete resource booking system incorporating ordering catering, cars and audio visual equipment along with booking and managing conference rooms, events spaces, presentation facilities, etc. Booking resources with Vision 80/20 eliminates the risk of double bookings and scheduling confl icts, and eliminates the hassle of planning for that important presentation.

Vision 80/20 Easy MEX

Until now, MEX solutions required expensive multi-domain authentication (MDA) between exchanges and mobile operators. Vision 80/20 replaces traditional MDA-based MEX and supports:

• Calls initiated from the company exchange via the Vision 80/20 Web User, iPhone and Android apps, and the mobile web interface.
• Displaying the busy/available status via an internet interface to mobile networks. This enables operators and co-workers to see if you’re busy or available right on their mobile telephones.

Vision 80/20 Auto Attendant

Vision 80/20 Auto Attendent answers your telephone and offers callers a range of choices that you confi gure to suit your needs, from having calls redirected to speaking with a live operator. Your clients, suppliers and partners receive consistent, professional treatment when they call, and your company and its employees save the time and money which would otherwise be spent answering and directing calls.

With Vision 80/20 Auto Attendant, you are always available, all calls are answered, answer times are reduced, and more calls can be managed, all resulting in a considerable cost savings. This system is user friendly and boasts the best available speech recognition functionality, as well as an easy-to-use graphic dialog editor which simplifi es the  reation of new voice- and touch-tone-operated dialogs. Additionally, there are a number of useful add-ons and complements to Vision 80/20, simplifying the task of answering the phone for operators and employees alike, such as voice operated calendar and email functions as well as the RSS to Voice feature. Vision 80/20 Auto Attendant can be managed via Vision 80/20 Admin.