Auto Attendant 4.0 Voice controlled operator

Improve service

An automatic, voice controlled operator improves service to customers, suppliers and partners as well as increasing employee efficiency. If personal service is required, callers can request it at any time. The automatic operator has many advantageous: it is always available, all calls are answered, response times are shorter,
there is greater capacity and large cost savings can be made.

Vision 80/20’s automatic operator is easy to use and has the market’s best speech recognition. There are also a large number of additional functions and extensions to Vision 80/20 which facilitate the work of operators and employees. Your investment usually pays for itself within 3-12 months.

Reduce the number of calls to the operator

Usually, calls to operators are reduced by 20%-50% for medium and large companies. For small companies, an automatic perator can be an alternative to a permanent switchboard operator. The voice controlled operator can connect calls to people, departments or a combination of both. The system can also manage enquiries where people have the same name. With voice controlled referral, you do not need  to remember numerous referral codes. Instead, you can call Vision 80/20 Auto Attendant and say, for example, “Lunch until a quarter to two” or “holidays until the 14th of July.” 

Integrated with human operators

Vision 80/20’s voice controlled operator can be easily extended with human operators; on site or using external telephony services remotely, with full operator functionality. Via service providers, Visionutveckling can provide an integrated telephony service remotely.

Graphical dialog editor

New voice and key controlled dialogs can be easily created using the graphical dialog editor. The editor also provides many powerful call control functions.

Integration

Visionutveckling has integrated solutions for most PBX- and PAM-systems, AD, calendar and e-mail systems. This means that information only needs to be stored in one place as Vision 80/20 can, amongst other things, import subscriber information from the referral system and synchronize data with the calendar system.

Integration with calendar and e-mail

Most everyday activities which are usually done using a calendar or e-mail system can be done by voice control:

• Call contacts in a personal directory.
• Add, remove and read activities in the calendar.
• Read, answer and forward e-mail.
• Using Vision 80/20 Microsoft Outlook/Exchange, Lotus Domino/

Notes, Novell GroupWise and FirstClass can be used from various locations: in the car, while traveling or where
computers or the Internet aren’t suitable or available.

Other voice controlled functions

Examples of other voice controlled functions and add-ons:

• Call referral
• Redial
• Voice mail
• Reservations
• Call forwarding 
• Internet access/RSS
• Phone conferencing